Refund & Return Policy
Refund & Return Policy
If your item was purchased in error, or you’ve simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:
We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
The item is securely packed to ensure it is received in original and re-saleable condition.
The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received
Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
Handling fees will apply
If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
Do bear in mind that all postage charges are the responsibility of the customer and refunds wont included postage costs.
Once item is returned as above the refund will be credited back to the customers account, with original payment method, credit will occur 1-2 business days of dispatch inspecting the returned item.
Change of Mind We accept all change of mind returns as long as :
It is lodged within 30 days of delivery
It is in its original packaging, including instruction manuals and all accessories
The Box/Packaging is unworn, unopened, unused and in its original condition
Any sewn-in/Attached labels are still attached
Do bear in mind that all postage charges are the responsibility of the customer and refunds wont included postage costs.
The product is damaged or not working properly. What do I do?
Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When that happens, please contact our customer service team email dugmarine@iinet.net.au
We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send you a brand new replacement. You will need to call or email us first to organise to arrange any returns.
The product isn’t the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed.
If you receive a product from us that is not as described on the website, we will gladly accept your return.
Do bear in mind that all postage charges are the responsibility of the customer and refunds wont included postage costs.
RETURNS ONLINE
Should you wish to return your purchase for exchange or refund please follow the steps below.
Please note that items which have been cut to length or come with an expiry date may not be able to be returned for credit. Please contact your state mail order department to discuss prior to attempting to return the item.
- Wrap return securely in a good box using strong tape.
- Include inside the package a copy of the invoice we sent with your purchase and tell us why you are returning your purchase and what action you wish us to take.
- Be sure your package is insured for freight and any other costs are prepaid. We don’t accept freight deliveries to our account or responsibility for loss or damage to returned parcels. If you are in doubt about a return, please contact us and we shall advise you.
- Please email tracking for your return so dispatch know the item is coming back to the warehouse.
- PO BOX 119 BELMONT WESTERN AUSTRALIA 6984